General terms
Payments
- According to the financial laws of the Russian Federation, where we are based, we can only process payments in Russian Rubles! Price in Rubles is nearly 74 times higher than in US Dollars, for example, 100 USD will be converted to 7400 RUB at the checkout. Dollars’ final cost your card will be charged depends on your bank’s currency exchange rate and will be higher (1%-7%) than you see now.
- You can cancel your order at any moment and get a 50% refund. Read in detail in “Return and Refund Policy“.
Delivery
Currently, we use state mail to deliver our products. The shipping fee depends on a parcel’s total weight and calculated before the checkout. Due to the COVID-19 delivery takes 14-28 days, depending on the country of destination.
Additional policies and FAQs
Each of our items is completely handmade, you should understand it’s impossible to make two completely the same creatures, We’ll make your creature as resembling photos as possible but you should be ready for some minor variations.
We can send you HQ photos before shipping if you want to be sure your creature is good enough and looks just like the one you’ve seen in the photos before. Just ask us in advance if you want to get this option.
We also accept custom commissions, so if you have any ideas and want us to create a creature based on your personal design (or resemble to any charter you like and have a picture of it), please feel free to contact us to get a price quote.
Return and Refund Policy
Thank you for shopping at WolfberryCrafts.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on cancellations, refunds, and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
- Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to WolfberryCrafts.
- Servicerefers to the Website.
- Websiterefers to WolfberryCrafts, accessible from https://www.wolfberrycrafts.com/
- Goodsrefer to the items offered for sale on the Service.
- Ordersmean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order and ask for a refund without giving any reason for doing so.
We provide a 95% refund of the amount you paid in RUB, at any moment until Your Order is shipped. We keep 5% to cover the fees.
Refunds are processed in the original payment currency, which is the Russian Ruble. The currency exchange rates change every day, so you should understand that the final refund amount in USD or any other local currency may be lower or higher than you paid a time ago. It depends on the current exchange rate.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:
By email: wolfberrycrafts.store@gmail.com
Contacting via Chat at any page of the Website
We will reimburse You no later than 15 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were delivered in the last 15 days
- The Goods are in the same condition they were delivered in
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the address we provide.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the customer canceled the order and master have already started work – customer has the right to receive a refund of 50% of the cost
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without proof of received return delivery.
We provide a 50% refund of the amount. You have paid for the Goods (but not for the shipping) within 15 days after the return is delivered to Us.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by email: wolfberrycrafts.store@gmail.com
Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to WolfberryCrafts.
- Affiliatemeans an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Account means a unique account created for You to access our Service or parts of our Service.
- Websiterefers to WolfberryCraft, accessible from https://www.wolfberrycrafts.com/
- Servicerefers to the Website.
- Countryrefers to: Russian Federation
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Servicerefers to any website or any social network website through which a User can log in or create an account to use the Service.
- Personal Datais any information that relates to an identified or identifiable individual.
- Cookiesare small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
- Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide Youwith news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to contact You, to advertise on third party websites to You after You visited our Service or for payment processing.
- For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see You name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
- Google Analytics Google Analytics is a web analytics service. Read the Privacy Policy for Google Analytics here: https://policies.google.com/privacy
- Metrica Yandex.Metrica is a web analytics service. Read the Privacy Policy for Yandex.Metrica here: https://metrica.yandex.com/about/info/privacy-policy
Children's Privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.
We also may limit how We collect, use, and store some of the information of Users between 16 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Service to these users.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We may let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Frequently asked questions
You can view price list on the Commission page.The price is determined by the size and difficulty of your character.
Payment is accepted using PayPal or card transfers
Using Boosty and Easystuff
- Complex design
- The complexity of the character (presence of second tails, lush mane, etc.)
- Accessories
- Clothing, weapons, armor, etc.
- Complex stand
- Wings
- LED parts or Glowing in the dark parts
- Technical “bells and whistles”
- Morphism
Prices are approximate in USD and are subject to discussion
On average, it takes 70 to 80 days or low time
We use air clay and cold clay. Air clay is an incredibly soft, stretchy, pleasant to the touch material. They wont’t break in case of a fall in addition to air clay’s natural properties, through my own improvements I’ve added rubberiness and elasticity. Of course, we still encourage you to hanle your new figurine with care.
When it comes time to lcean your figurine, for dust, we suggest using a dry soft art brush. For dirt, we recommend a wet cotton swab. We advise you to avoid keeping your figurine in direct sunlight as it can cause color fading.
Various paints for airbrushing, acrylic paints and a protective varnish.
Please note all customers must be 18 or older to order. All customers must be at least 18 for custom orders for custom items.
Personalized items are open for order, if:
1. Someone 18 and older makes a gift purchase for a younger person.
2. Parents purchasing for a family member.
Custom requests for minors may be declined.
We cannot work with minors.
Thank you for understanding.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the customer canceled the order and master have already started work – customer has the right to receive a refund of 50% of the cost
Please contact me if you have any questions or none of these payment methods are suitable for you
● After the order creation is completed, when the amount is not paid in full, the customer has 6 months to pay the entire amount.
● In case of resale due to non-payment of full funds, the client will no longer be able to make orders in our workshop, as this is a non-compliance with the commission agreement on the part of the client.
° In this case, the amount paid (no more than half of the coast) remains with the master as payment for minimal materials, time and effort
● In case of sale, the character’s design changes a little, for example, it is repainted in different colors so that it is a different character, so in any case, no one will get your character with its original design.
° A doll or figurine is put up for free sale or auction
I’m sorry, but these are harsh and fair rules, worked out by bitter experience
Just write to the master in private messages on any of the social networks or by email wolfberrycrafts.store@gmail.com
The master is not obliged to send you the processes himself; the request for the process is made by the customer.
How much time should pass between process requests? Every 40 days you can request a process, the master will be happy to show it to you.
If the master finished before the deadline or too quickly, we are always open to any correction or complete editing of the work
Our studio was opened in early 2016, and all this time we have been delighting our customers with figures of their characters. We received a lot of good reviews, you can find some of them on our etsey: or in the review thread here – Our material has some flexibility and elasticity thanks to our additives 🙂 We often improve our material and improve the work process, working on the strength of the figure, lightness and elasticity in order to avoid breaking. Thousands of people were very happy to see their character in their hands in the form of a figurine.
When commissioning us, a reference sheet or picture of your character is a must be. The more details, the better. A colorless sketch is not ideal, but is possible.
Once approved, the reference or image cannot be changed. Small exceptions may be made at the discretion of the sculptor
How are we different from other workshops and how are we better than them?We believe the passion for our craft generates one of the best products, love what we do and we are constantly trying to improve! We respect our peers , love the community and it is our pleasure to bring your idea to life!
Processing time – Delivery does not depend on me and I, like you, will track information by track number. In case of loss of the parcel, I write a search application.
Be prepared for the fact that international shipments take a long time. If you want the order to arrive by a certain day, it is better to take care of it 5-6 months in advance (since there is a time to create the order)
The time I need to prepare an order for shipping varies
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
It requires a careful handling and dry cleaning. Do not wash figures in water, I recommend using a slightly dry brush.
Please ensure the correct address is on the order before purchasing. We cannot change the address once the order has been submitted. We are required to ship to the address on the receipt.
